Presales Engineer (ICT)
Job performance measurements• Professionalism- Is able to establish and maintain a good working relationship with all customers, and creates a good impression for the company in terms of professionalism, promptness and quality of service delivery.- Demonstrates patience and care when dealing with all customers• Technical- Captures all required information for incoming support requests in clear and comprehensive manner.- Proactively seeks information and utilizes analytical and creative problem solving skills along with standard processes.- Customer enquiries and calls are promptly answered, and all reported issues are resolved within agreed timeframes.- Is able to prioritise and manage many open cases simultaneously, and is consistently appreciated by clients or has had minimum escalations / complaints from clients.- Consistently follows documented processes and procedures.- Escalates issues as required in a timely manner- Is able to learn the technical and functional details of products and services and effectively resolve issues.• Communication- Expresses themselves clearly in both written and oral English- Writes well structured and clear emails and other documentationInterested and qualified applicants fulfilling the above criteria can send their updated CV and brief self-introduction (Cover Letter) by addressing the position on the subject line to the following email address: info@abgsystemstech.com.
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