Addis International Bank S.CVacancy AnnouncementPosition: Help Desk OfficerNo: 2How to Apply• Interested applicants who meet the requirements shall send application letter, CV and non-returnable copy of other supporting documents within ten days from the first date of announcement to the following postal address:ADDIS INTERNATIONAL BANK S.CHR & Facility Management Dep’tP.O.Box 2455Addis AbabaApplicants shall clearly specify the position and place of work for which they have appliedAddress: Jomo Kenyatta St.; Zequala Complex Bldg., Addis Ababa, EthiopiaTelephone: +251-115-549800

Diploma

- Education: College Diploma or First Degree in Computer Science or related fields
- Experience: 6/2 years of experience in banking and IT jobs
- Graduate Trainees will be assigned at specified place of work after successful completion of 3-4 months initial on job graduate trainee training program in Addis Ababa.
- At least one reference shall be stated in CV from current and/or former employment

Competency:
• Good knowledge of IT principles, concepts and practices
• Considerable knowledge of banking operating systems
• Communication and interpersonal skills
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support and
• Practical & theoretical knowledge of Computer applications

5-10 years