Catholic Relief Services (CRS) Internal/External Vacancy AnnouncementJob Title: ICT Officer- Duty Station: Ethiopia/Addis Ababa- Employment Term: Indefinite Period- Reports to: Senior IT Officer- Required no: One- Application Deadline: February 10,2019Job Summary:You will coordinate and deliver various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies.Job Responsibilities:• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.• Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.• Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff, Provide input to budget for ICT related expenses.• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.• Support capacity building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met.

Bachelor's

Typical Background, Experience & Requirements:
Education and Experience
• BA/BSc in Computer Science, ICT or other related field of study
• 3 years of relevant experience work experience in a position with similar responsibilities.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
• Experience with ITSM and systems management tools preferred.
• Personal Skills
• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience building ICT capacity with professional staff.

Required/Desired Foreign Language
Travel Required (include percentage of required travel, if applicable)
Key Working Relationships:
Supervisory: Not applicable
Internal: All CP staff, RIM, members of CRS ICT community, and owners of CRS business systems, specifically HoP, Program Managers, and MEAL officers.
External: CRS partners; Government agencies, NetHope, Peers from other NGOs in the country; and ICT services providers.

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Trusting Relationships
• Professional Growth
• Partnership
• Accountability

3-5 years

• You should send your application letter and up-to-date CV via email address: ET_Job_Applications@global.crs.org before the application deadline February 10, 2019 till 5:00 pm, late submission will not be accepted. Please write theposition title you are applying for in your subject line of your email, and in your application letter.• This job opportunity is open to Ethiopian nationals only. Phone solicitations will not be accepted. You will be contacted only if you are selected for written exam/interview.• **Qualified women are highly encouraged to apply**