Zemen BankVacancy AnnouncementPosition: Senior Customer Service Officer - OperationJob Summary:• The purpose of this job is to serve customers and ensuring customer satisfaction with full effort and maximum care; call and visit customers, promote the bank and its products, propose to establish relationship with the bank and follow up on the customer’s action and the bank’s services being provided and ensure all banking needs of customers are met on time.Location: (For Banking Centers in Mekelle)

Bachelor's

Educational Qualification Required:
• BA in Banking and Finance, Accounting, Management, Business Administration or in related fields.
Minimum Work Experience
• 4 years relevant experience of which 2 years as an officer or in equivalent positions.
• Candidates with branch accountant and loan officer experiences are highly encouraged to apply.

Additional Skills:
• Basic Computer Application Skills
• Communication skills
• Industry Specific skills (Product and Service)
• Emotional Intelligence
• Data Analysis and presentation skills etc.

3-5 years

• Interested and qualified applicants are invited to apply in person by attaching their non-returnable application and CV with all credentials to the Bank’s Human Resource Department for Addis Ababa and to respective branches of the Bank for outline Banking Centers within ten working days from the date of this announcement. Only shortlisted candidates will be contacted.Human Resource DepartmentZemen Bank S.CAddress: Kazanchis Abebech Bldg. (Near Radisson Blu Hotel)Tel: +251-11-5- 57 58 70 / +251-11-5- 57 51 66 / 251-11-5- 57 44 62Addis AbabaEthiopia