Ethiopian Agricultural Transformation Agency Vacancy AnnouncementPosition: Senior Project Officer I - ICT- Term of Employment: One year with possibility of extension- Duty Station(s): Addis Ababa- Required Number: One- Salary & Benefits: Competitive- Application Deadline: November 07, 2019ESSENTIAL DUTIES:• Work with ICT4AG Team Leader to manage and implement the planned 8028 Farmer Hotline system enhancements, telecom related requests, project expansion related activities.• Coach and backstop the federal and regional 8028 Farmers Hotline project staff implement their respective related activities.• Support the federal and regional project officers familiarize themselves and support the expansion of the 8028 Farmers’ Hotline and helpdesk.• Engage with Government of Ethiopia and external stakeholders on the 8028 Farmers Hotline.• Plan, organize and conduct 8028 Farmers’ Hotline and Helpdesk training’s for various stakeholders, with consultation, guidance and supervision by the team lead and ICT team lead.• Collect feedback from subject matter specialists and smallholders.• Coordinate and support 8028 Farmers Hotline project staff conduct trainings and other related events related to the 8028 Farmers Hotline or the ICT4AG team• Participate and support the ATA HQ and ATA regional offices in participating in 8028 Farmers Hotline related events.• Assist the 8028 Farmers Hotline Communications SPO in organizing popularization and awareness creation activities;• Provide technical backstopping to Government of Ethiopia, MoA, and RBOA experts• Identify additional approaches to create awareness at the region, zone, and specifically with farmers and DAs at the woredas level• Lead and manage respective work streams of the 8028 Farmers Hotline project with consultation, guidance and supervision by the team lead• Support the Project Officer and ACC experts update and/or incorporate agronomic content, update menu structure, integrate additional content and information into the system, coordinate national surveys, implement evaluation and diagnostic recommendations• Ensure that identified service interruptions are fixed and communicated back to the users of the system in the area where the service was interrupted• Coordinate and supervise that that the 8028 Farmers Hotline contents translated into various local languages and provide first-hand feedback• Work with the relevant stakeholders, such as Ethio telecom, MoANR, EIAR, Digital Green, and Regional/Zonal/Woredas BoA to expand and roll out services• Report and/escalate major issues to 8028 Farmers’ Hotline SPO, team lead, and Agribusiness and Markets Senior Director• Liaise with a wide range of stakeholders• Take and share meeting minutes within 48 hours or attending the meeting• Assist ATA program teams and stakeholders develop IVR and/or SMS alerts and surveys• Occasionally, support the ICT Team Lead and other ICT Project Officers on project related activities.

Bachelor's

REQUIRED QUALIFICATIONS:
• Bachelor or master’s degree in Computer Science, Information Systems, Agriculture, Rural Development, Psychology, statistics and other related fields.
• Experience working on ICT4D and/or ICT4AG related projects, preferably in Ethiopia.
• At least 8 years hands-on experience for bachelor’s and 6 years for Masters in managing projects and implementing projects.
• Familiarity with project/ development, project implementation/management, funding flows tracking and reporting.
• Familiarity with IVR and/or SMS technologies.
• Experience in developing and maintaining large datasets, data analysis tools.
• Familiarity with IVR and/or SMS technologies.
• Familiarity with web-based helpdesk management systems.
• Strong understanding of computer systems, mobile devices and other tech products.
• Good analytical skills, experience using excel to analyze call traffic types of calls into the system.
• Ability to diagnose and resolve basic technical issue.
• Ability to build relationships with stakeholders.
• Ability to thrive in a fast-moving environment, with an emphasis on high performance, teamwork, accountability and results.
• Excellent analytical, problem-solving, and data gathering skills.
• Excellent oral and written communication skills.
• Fluency in English is essential.

PREFERRED QUALIFICATIONS:
• Experience training end-users and conducting small to medium scale training sessions.
• Basic understanding of Ethiopia’s agricultural system.
• Experience/familiarity with digital data collection (i.e. web/ mobile technology).
• Knowledge and/or experience with any of the following: Advanced Excel and Access, ArcGIS, QGIS, SQL, PostgreSQL, SPPS, Stata.

5-10 years

• We invite all candidates meeting the required qualifications to send (i) a cover letter and (ii) CV (maximum 3 pages) at http://apply.ata.gov.et• Also, please DO NOT submit scans of certificates with your application form.• Women are highly encouraged to apply.• Only short-listed candidates will be contacted.