Ethiopian Agricultural Transformation Agency Vacancy AnnouncementPosition: Senior Project Officer I - ICT - Help-desk and Surveys- Term of Employment: One year with possibility of extension- Duty Station(s): Addis Ababa- Required Number: One- Salary & Benefits: Competitive- Application Deadline: February 20, 2020ESSENTIAL DUTIES:• Work with ICT4AG Team Leader to manage and implement the planned 8028 Farmer Hotline system enhancements, telecom related requests, project expansion related activities• Coach and backstop the federal and regional 8028 Farmers Hotline project staff implement their respective related activities.• Provide support to the regional project officers tasked to manager the Helpdesk for smallholder farmers and DAs, by providing team with best practices and guidance on to ensure questions get responded to within 72 hours.• Support the federal and regional project officers familiarize themselves and support the expansion of the 8028 Farmers’ Hotline and helpdesk.• Support regional project officers analyze the 8028 Farmers’ Hotline Helpdesk results and share with ICT Team Lead.• Conduct visits to selected 8028 Farmers’ Hotline Helpdesk region/zone/woredas periodically to create awareness, build capacity, and ensure the system is being used properly.• Engage with Government of Ethiopia and external stakeholders on the 8028 Farmers Hotline.• Plan, organize and conduct 8028 Farmers’ Hotline and Helpdesk trainings for various stakeholders, with consultation, guidance and supervision by the team lead and ICT team lead• Collect feedback from subject matter specialists and smallholders.• Coordinate and support 8028 Farmers Hotline project staff conduct trainings and other related events related to the 8028 Farmers Hotline or the ICT4AG team.• Participate and support the ATA HQ and ATA regional offices in participating in 8028 Farmers Hotline related events.• Engage with other program teams within the ATA and ensure their activities and inputs are being implemented into the 8028 Farmers Hotline.• Coordinate with relevant internal and external stakeholders to integrate additional content and information into to the 8028 Farmers Hotline and ensure that it is accessible via the hotline• Coordinate with relevant internal and external stakeholders make updates to the existing 8028 Farmers Hotline and support stakeholders design and develop approaches to expand content to be included in the system.• Support the livestock sector to expand the IVR/SMS system to include livestock related contents and eventually launch 8038, a hotline dedicated to the livestock sector.• Support and coordinate with internal and external stakeholders to broadcast pertinent messages• Backstop and support regional Project Officers utilizing the 8028 Farmers Hotline, conduct regional helpdesk and DA trainings.• Assist the 8028 Farmers Hotline Communications SPO in organizing popularization and awareness creation activities.• Provide technical backstopping to Government of Ethiopia, MoA, and RBOA experts.• Identify additional approaches to create awareness at the region, zone, and specifically with farmers and DAs at the woredas level.• Lead and manage respective work streams of the 8028 Farmers Hotline project with consultation, guidance and supervision by the team lead.• Engage with program teams within the ATA and ensure their activities and inputs are being implemented into the 8028 Farmers Hotline.• Onboarding regional Project Officers on the 8028 Farmers Hotline, supporting the regional offices with troubleshooting major issues, resolving Ethio Telecom outages.• Support the 8028 Farmers Hotline and coordinate and conduct regional 8028 Farmers Hotline workshops and trainings.• Backstop and manage the expansion and implementation of the 8028 Farmers Hotline Helpdesk system across the four main regions (Amhara, Oromia, SNNP and Tigray regions).• Backstop and support regional Project Officers in utilizing the 8028 Farmers Hotline, conduct regional helpdesk and DA trainings.• Coordinate directly with service vendors to identify bugs and irregularities, incorporate 8028 Farmer Hotline related updates and enhancements.• Support the Remote Sensing & Crop Modelling (RSCM) project, specifically the by managing the Crop health monitoring pilot.• Lead the 8028 Farmers Hotline Disease Surveillance workstream, Wheat Rust, Fall Army Worm, and other surveys based on the direction of the ICT Team Lead.• Support the MoA utilize the 8028 Farmers Hotline Survey tool for their respective data collection needs.• Work with the relevant stakeholders, such as Ethio Telecom, MoA EIAR, Digital Green, and Regional/Zonal/Woredas BoA to expand and roll out services.• Report and/escalate major issues to 8028 Farmers’ Hotline SPO, team lead, and Agribusiness and Markets Senior Director.• Liaise with a wide range of stakeholders.• Take and share meeting minutes within 48 hours or attending the meeting.• Assist ATA program teams and stakeholders develop IVR and/or SMS alerts and surveys.• Occasionally, support the ICT Team Lead and other ICT Project Officers on project related activities.

Bachelor's

REQUIRED QUALIFICATIONS:
• Bachelor or Master’s Degree in Computer Science, Information Systems, Agriculture, Rural Development, Psychology, statistics and other related fields.
• At least 8 years of experience for Bachelor and 6 years for master’s in managing projects and implementing projects.
• Experience working on ICT4D and/or ICT4AG related projects, preferably in Ethiopia.
• Familiarity with project/ development, project implementation/management, funding flows tracking and reporting.
• Experience in developing and maintaining large datasets, data analysis tools.
• Familiarity with IVR and/or SMS technologies.
• Familiarity with web-based helpdesk management systems.
• Strong understanding of computer systems, mobile devices and other tech products.
• Good analytical skills, experience using excel to analyze call traffic types of calls into the system.
• Ability to diagnose and resolve basic technical issue.
• Ability to build relationships with stakeholders.
• Ability to thrive in a fast-moving environment, with an emphasis on high performance, teamwork, accountability and results.
• Excellent analytical, problem-solving, and data gathering skills.
• Excellent oral and written communication skills.
• Fluency in English and Amharic is essential.

PREFERRED QUALIFICATIONS:
• Experience training end-users and conducting small to medium scale training sessions.
• Basic understanding of Ethiopia’s agricultural system.
• Experience/familiarity with digital data collection (i.e. web/ mobile technology).
• Knowledge and/or experience with any of the following: Advanced Excel and Access, ArcGIS, QGIS, SQL, PostgreSQL, SPPS, Stata.

5-10 years

• We invite all candidates meeting the required qualifications to submit (i) a cover letter and (ii) CV (maximum 3 pages) to https://apply.ata.gov.et• Please DO NOT submit scans of certificates with your application.• Women are highly encouraged to apply.• Only short-listed candidates will be contacted.