Call Center Operator at Addis Ababa by ATN Technology PLC - Milkta Chereta Leading Tigray Tender Announcement Portal

ATN Technology PLC
Position	Call Center Operator
Posted Date	2018-08-30 00:00:00
Closing Date	2018-09-05
location	95
Jobs Identification Number
Salary
By Work Category	Full Time
By Job Category
By Career Level	Mid Career
Sex	Both
Quantity	1
Description	Position Responsibilities: • receive and handle calls, emails, text messages or instant messages from customers. • Provide troubleshooting to clients who requires assistance with our services • Schedule different types of appointments for clients, depending on their needs • Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment, FAQs about our services, etc.
Educational Requirements	Bachelor's
Desired Skills	Bachelor’s degree in Secretarial, Information Technology, Social Science, Management, or related areas with some experience preferred but not necessary Skills required: • Ability to listen carefully and effectively communicate with different types of clients • Ability to professionally handle complaints, even when working with unpleasant clients • Ability to demonstrate a friendly style and work effectively under pressure when needed • Strong inter-personal skills, ability to relate well to clients and company management • Fluency in English • Proficiency in the use of commonly used phone system, PC software, Email and Internet • Ability to maintain proper record of all interactions with customers on a call centre database.
Experience Requirements	0-1 year
How to apply	To apply please use the following link: https://international-water-management-institute.workable.com/j/520DBCFE4C#utm_source=unjobs&utm_medium=more_info